Custom | Personalized | Promo | Promotional | Logo | Products
Screen Printing
and Embroidery

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Here is a sampling of our most frequently asked questions. If you have a question that does not appear on this list,
feel free to call us via email.

What is a specialty ink?

A speciality ink is something out of the ordinary. We have really cool things such as glitter, foil, high density and neons just to name a few.
Check out some more info on our Specialty Inks Page.

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Can you match PMS colors for screen printing?

PMS colors are designed for paper ink to be placed on white stock. You may indicate what PMS color you would like and make one of two choices:

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What happens if the color of ink isn't exactly what I viewed online?

Ink colors may vary depending on your computer monitor. The colors will be close, possibly varying by a shade or tint of a color. If you are
interested in having a printed color chart sent to you please email us.

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How do I know the correct print dimensions?

Broken Arrows largest print dimension is 14.5" tall OR wide, however the standard t-shirt print is 12.5". Print dimensions are really dependent
on the location and detail of the design. Broken Arrow's art department can help you size your design for the look you are trying to achieve.

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Where can I print my design?

Please view this link for our most common print locations. If you have a special request please email a representative or upload your artwork.

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Can you do an all over print?

Broken Arrow prints on finished garments using a standard screen print press, so we are UNABLE TO PRINT ON THE ENTIRE GARMENT.

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Can I get a garment sample?

Yes, we do provide sample garments. We ask that you pay for the items at a discounted price plus $5 per item for shipping. Call 800.810.4692
for more details or to order samples.

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Can I get a catalog?

Yes! Right now you can see our easy to use online catalog. We carry a large variety of products from a number of vendors who can find almost
anything you need.

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I am starting a company.do you sell wholesale?

Yes, Broken Arrow products are priced at wholesale pricing. We offer lots of extra services that appeal to many new apparel companies. Some
of our most popular services are fulfillment, bagging, tagging, and folding/labeling. Ask a sales representative for additional information.

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Can I get a screened sample of my design?

Broken Arrow offers a great online approval system. This allows you to view your artwork before the product is actually printed. If you would
rather have the physical sample in hand, you are able to do a minimum order of 6 pieces.

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Is there a minimum order?

Yes, we have 6-piece minimum order. Please contact a Customer Service Representative for more information and unique situations.

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Are the prices on the quote system accurate?

The screenprinting prices are 100% accurate according to your specifications!! If you enter in the correct information, you will get the correct
price for your project!

Although we try our hardest to give you accurate quotes online for embroidery, its not as easy as screenprinting. Embroidery prices are based
on the number of stitches in your design, so the prices online are just an estimate based on our standard stitch counts. To get a 100%
accurate quote on embroidery, you can Upload your artwork and we will be happy to get you a quote.

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How/When do I pay?

Broken Arrow requires 100% down before your order is placed. We do not however print ANYTHING without your approval, so you get to check
over everything before its processed.

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What happens if I cancel my order

If you cancel your order, we have a $50 cancellation fee as well as a 20% restocking fee for ordered garments.

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How do I order?

You can order multiple ways! You can send us an email using our Contact Form, you can do a quote and click Start Your Order or you can
call us at 800.810.4692 between the hours of 8am-6pm CST Monday-Friday. These are just a few of the ways that Broken Arrow makes
ordering nearly effortless.

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Do you have pricing for printing only?

Yes! You can check out our print only pricing sheet by clicking here.

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UPS says it's a [X] day ship to my location, can you guarantee it will get to me by then?

We wish we had control over UPS, but unfortunately, we don't. Although we cannot guarantee UPS's shipping times, we can guarantee that
we will give it to UPS in the time agreed upon between you and our sales reps. Occasionally, UPS does have delays in their services based
on weather or unforeseen issues, so its best to allot yourself a couple of extra days before your deadline.

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Do I have to get all the same size?

Of course not! You can order multiple sizes! They can even all be on the same order, which gets you a better price, as long as we can print
the same size design on all of them.

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Do I have to get all the same color garment?

Nope! You can get multiple colors within the same order as long as the ink colors and design remain the same.

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Are white garments cheaper than colors?

Yes, white garments are a little bit less expensive, but not by much! If you want a colored garment but are looking to reduce your cost, reduce
the number of ink colors instead!

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How do I get a quote?

You can get instant quotes 24 hours a day, 7 days a week (Yes, even Holidays!) with our Online Quote System. You can check out our online
catalog and pick any garment you want!

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How long will it take to receive my order?

We allow SIX business days for production after you have approved artwork. Your order will ship on the next business day. Delivery time varies
depending on your location.

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Need your order within a week?

No problem, rush services are available. We will do whatever it takes to ensure timely delivery of your garments. Call today!

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How much does it cost for Broken Arrow to design my artwork?

We have no art fees for simple and standard art with your custom garment order. Broken Arrow reserves the right to apply a $199 art charge
for complex art.

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How do I upload my art?

You can upload your artwork by Clicking Here.

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What happens when I upload my art?

When you upload your art, it is sent to us to view! We take a look at it and email you back within 24 hours with questions or comments. If you
have questions, you can include those in the comments section before uploading your artwork.

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What types of files do you accept?

Vector art built in Adobe illustrator is the best to send us, but we have a wide range of file types we can use. You can visit our
Art Information Page
for a comprehensive list.

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Do you have free shipping?

Yes! We have free shipping for orders less then 999 garments via UPS Ground to anywhere in the US, except Alaska or Hawaii. We also provide
free shipping to military APO addresses. If you need shipping outside of these parameters, shipping fees may apply.

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What if my job is complex?

Broken Arrow is happy to take on your complex job! Understand however, there may be a $199 charge if your job is complex.

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I can't find your t-shirt designer... where is it?

You can find our Online T-shirt Designer HERE.

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